Terms & Conditions

Terms of Use

Last Updated: 12/08/2025

 

Welcome to WiseOwl, a product provided by LumaNex ("we," "us," or "our"). These Terms of Use ("Terms") govern your access to and use of our WiseOwl Indicator on the TradingView platform. By using the WiseOwl Indicator or accessing any related service, you agree to these Terms. If you do not agree, you must discontinue your use immediately.

 

1. Overview of the Service

The WiseOwl Indicator is a TradingView tool designed to offer EMA-based trading signals, risk management features, and multi-timeframe insights. It is suitable for traders of all experience levels, with multiple trading modes and customization options to support various strategies, including scalping, intraday trading, swing trading, and trend-following.

 

2. Account and Access Requirements

You must have a TradingView account to use the WiseOwl Indicator.

Access to the indicator requires subscription to one of our pricing plans (e.g., Sage or Oracle plans).

Users are responsible for maintaining the confidentiality of their account credentials and for all activities that occur under their account.

 

3. Features and Usage Guidelines

The WiseOwl Indicator offers the following features:

Trading Modes: Choose from Conservative, Eco, Balanced, Sport, and Aggressive modes to suit your strategy.

Risk Management: Use either ATR-based or Fixed Percentage stop-loss tools with adjustable risk settings.

Backtesting: Simulate strategies using historical data to optimize performance.

Daily Loss Limit: If losses exceed the daily limit you set, the indicator will stop generating new signals for the remainder of the day.

Real-Time Alerts: Available under the Oracle Plan for instant trade notifications.

Users agree to use the indicator in accordance with their chosen plan’s features and limitations.

 

4. Subscription Plans and Payments

Plans: We offer various subscription plans with distinct features, including the Pro Plan and the Prelium Plan with priority support and alerts.

Payments: Payments are processed through Stripe.

Refunds: Refunds are available within [insert number] days of purchase. Please contact support to request a refund.

 

5. Intellectual Property Rights

All content, features, and functionality, including the WiseOwl Indicator, are the exclusive property of LumaNex. You may not copy, modify, distribute, or sell any part of the service without explicit permission from us.

 

6. Prohibited Activities

When using the WiseOwl Indicator, you agree not to:

 

Use the service for illegal or unauthorized purposes.

Reverse-engineer, distribute, or share the indicator with unauthorized users.

Bypass security measures or interfere with the proper functioning of the service.

 

7. Limitation of Liability

To the fullest extent permitted by law, LumaNex is not responsible for any:

Losses, including financial losses, resulting from the use or inability to use the indicator.

Incorrect signals or technical issues arising from TradingView’s platform.

Downtime or interruptions in the availability of the service.

You acknowledge that trading involves risks and that the WiseOwl Indicator is a tool for decision-making assistance, not a guarantee of profits.

 

8. Updates and Changes

We periodically release updates to improve functionality, add features, or fix bugs. Users will automatically receive these updates. We reserve the right to modify the indicator or any service feature without prior notice.

 

9. Termination of Service

Voluntary Termination: Users may cancel their subscription at any time through their account dashboard.

Involuntary Termination: We reserve the right to suspend or terminate your access to the service if you violate these Terms or misuse the indicator.

 

10. Support and Customer Service

Sage Plan Users: Access to community forums and tutorials.

Oracle Plan Users: Priority support via email and Discord.

For general inquiries or support, please contact us at support@lumanexwiseowl.com or join our Discord community.

 

11. Privacy Policy

Your use of the WiseOwl Indicator is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.

 

12. Disclaimers

The WiseOwl Indicator is provided "as is" without warranties of any kind, either express or implied. We do not guarantee the accuracy or reliability of any signals or information provided by the indicator. You acknowledge that the use of the indicator involves inherent risks, and you are solely responsible for your trading decisions.

 

13. Governing Law

These Terms are governed by the laws of the United States, without regard to conflict of law principles. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts located in the United States.

 

14. Changes to the Terms

We reserve the right to modify these Terms at any time. Users will be notified of significant changes via email or a notice on our website. Continued use of the service after changes take effect constitutes acceptance of the updated Terms.

 

15. Contact Information

If you have any questions or concerns about these Terms, please contact us:

 

Email: support@lumanexwiseowl.com