Privacy Policy
Privacy Policy
Last Updated: 12/08/2024
Welcome to LumaNex ("Company", "we", "our", or "us"). This Privacy Policy describes how we collect, use, and share your personal data when you use our website and our product, WiseOwl (the “Service”). We value your privacy and are committed to safeguarding your personal information. If you do not agree with the terms outlined in this policy, please discontinue use of our Services.
1. Information We Collect
We collect the following personal information to provide and enhance our services:
Personal Data:
Name
Email address
Phone number
Payment details
TradingView username
Analytics Data:
IP addresses
Browser type
Usage data collected through cookies and Google Analytics
2. How We Use Your Information
We collect and use your data for the following purposes:
User Account Management: To create, manage, and authenticate your account for WiseOwl.
Order Fulfillment: To process payments and deliver digital products.
Customer Support: To respond to your inquiries and assist with service issues.
Analytics and Improvements: To monitor site performance and improve user experience using Google Analytics.
3. How We Obtain Consent
We collect personal data only when you provide it to us voluntarily. This includes:
Filling out forms (e.g., when creating an account or placing an order)
Accepting cookies when visiting our website
Opting into newsletters or email updates
You have the right to withdraw your consent at any time. Please contact us via email or Discord if you wish to do so.
4. Sharing Your Information with Third Parties
We may share your personal information with trusted third parties to operate our business effectively. These include:
Payment Processor: Stripe (for secure payment processing)
Analytics Tool: Google Analytics (for website usage tracking)
Email Service Provider: Mailchimp (for communication and newsletters)
These third parties are contractually obligated to protect your data and may not use it for any purpose other than providing their services to us.
5. Data Retention and User Rights
We retain your personal information as long as necessary to provide our services. Users have the following rights regarding their personal data:
Access: You can request access to the data we hold about you.
Correction: You may request corrections to inaccurate or outdated information.
Deletion: You can request that we delete your personal data from our systems.
To exercise these rights, please contact us via email or Discord.
6. Data Transfers
We do not transfer personal data outside of the European Economic Area (EEA) or to other countries.
7. Security Measures
We use Wix’s secure platform to host our website, ensuring high standards of data security. Wix provides enterprise-grade encryption and fraud prevention mechanisms to protect your information.
8. Child Privacy
Our services are not explicitly targeted at children under 18 years of age. However, we do not knowingly collect data from children. If we learn that a child under 18 has provided personal information, we will delete it promptly. Please contact us if you believe we have collected data from a child.
9. Updates to This Policy
We may update this Privacy Policy from time to time to stay compliant with legal requirements or reflect changes in our practices. We will notify you of significant changes by:
Sending an email
Posting a notice on our website
We encourage you to review this Privacy Policy regularly to stay informed.
10. Contact Information
If you have questions or concerns regarding this Privacy Policy or wish to exercise your data rights, you can contact us:
Email: support@lumanexwiseowl.com
Disclaimer: Lumanex provides tools and resources for informational purposes only. We do not offer financial advice or guarantees of performance. Trading involves significant risk; past results are not indicative of future outcomes. Use our products at your own discretion and responsibility.